Latest CQC Reports for Barnsley Care Homes - 24th February 2025
Dove Valley Mews
Rated: Good
Date of Assessment: 29th January 2025
Date of Report: 27th February 2025
Current overview of Service - Date of Assessment: 5 February to 6 February 2025. The service is a residential care home, providing support to people in a purpose-built setting, which included peoples own living spaces, consisting of a bathroom, bedroom, lounge and kitchen areas. At the time of our assessment 6 people were using the service. The service supported people who may have a learning disability and/or autism and people with mental health needs. Our assessment was prompted due to safeguarding concerns we received about the service. The service had learned lessons from these incidents and taken appropriate action to address the concerns. Staff told us they felt comfortable to whistle blow on poor practice and at the time of our inspection, we found safeguarding concerns were appropriately recorded and reported externally where required. People were supported in a safe environment and risks posed to people were safely managed. Medicines were mostly managed safely and the service worked well with external professionals to meet people’s health, mental health and emotional needs. People were supported by enough suitably qualified staff. The service was working towards recruiting a more permanent staff team, which would reduce their use for agency staff. Staff told us the service was well-led and they felt supported in their roles.
People's experience of the service - People were provided with person centred care, which achieved good outcomes for them. People were supported to access the community and participate in activities which were meaningful to them. People told us they enjoyed living at the service. One person said, “I would rate it 10/10.” Relatives told us the service supported their loves ones to achieve their potential and staff were kind. One relative said, “Staff meet [Name’s] needs very well. We have been involved in all the support planning for them. Communication is fantastic. Staff deal with [Name’s] needs very well and in a person centred way.” Another relative said, “We live far away, the staff bring [name] to see us every month.”
Read the latest assessment report for Dove Valley Mews - HTML
Creative Care and Support Limited
Rated: Requires Improvement
Date of Assessment: 8th January 2025
Date of Report: 28th February 2025
About the service -Date of Assessment: 13 January to 24 January 2025. This service is a domiciliary care service, registered to provide personal care for people living in their own homes in the community. They provide support to people with a range of different needs including older people and people with a learning disability and/or autistic people. At the time of the assessment the service was providing the regulated activity of personal care to 65 people. The provider was in the early stages of implementing a new electronic call monitoring and care recording system, as well as making changes to the existing management structure. This assessment was prompted in part by receipt of information relating to incidents which occurred at the service as well as the length of time since we last inspected. The information shared with CQC indicated potential concerns about the standard of care. This assessment examined those risks. We found that although action had been taken to address the issues raised, we found concerns around the management and oversight of risk. Care records on the new system were not yet clear or robust in identifying support needs or mitigating risk and monitoring systems did not provide adequate oversight of the service. This meant some aspects of the service were not always safe and there was an increased risk people could be harmed. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We rated this service under our previous methodology in April 2019 where it was rated as good overall. At this assessment we rated the provider overall requires improvement. We found breaches of regulations in safe care and treatment and good governance. The provider submitted an action plan in response to our concerns.
People's experience of the service - During the assessment we received mixed feedback from people who used the service and their relatives about their experiences of care. People and their relatives were mainly positive about the staff that supported them. One relative told us, “They’re very kind to [person] and [person] likes their company and they’re always chatty so yes I’d recommend them.” Some people and relatives said that communication with the provider could be better and that changes to staff and call times could be an issue. One told us, “My main concern is my hours as I only have 3 calls a day and at the moment they’re not working.” “However, another person told us, “I like them and would score them 10/10 because they are very punctual, and they look after all my needs and are all friendly.” We visited people with a learning disability in their own home. Some people could not tell us directly about their experience, but as well as speaking to staff we also observed staff interactions, as well as reviewing care records. One person gave us varied feedback about staff supporting them. The principles of the Mental Capacity Act (MCA) had not always been followed with records around consent not always completed, up to date or lacking detail. However, staff were clear of their role in supporting people to have choice and control of their day to day lives. Where it was part of their support package, people were supported to visit family and friends and undertook activities and outings in the community which supported their independence, health, and wellbeing.
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