Knowing how and who to complain to
If you are unhappy about any aspect of your health or social care, or the service you received, it is best to talk first with a member of staff involved in your care. If they are not able to help you or you feel unable to speak to them, you may want to make a formal complaint and you will need to follow the correct complaints procedure.
Healthwatch Barnsley cannot take a complaint on your behalf, but we can point you in the right direction for advice and information.
We've worked with Healthwatch England to produce straightforward advice, which will guide you through the process from knowing who to talk to, top tips on what to do and what you can expect from services in response.
Independent Health and Social Care Complaints Advocacy
Independent Health and Social Care complaints advocacy is for anyone who wants to make a complaint about Social Care, NHS or NHS-funded services. This could include care providers, Adult or Children’s Social Care, hospitals, doctors, dentists, pharmacies. If you are not sure if we can help with your complaint, please get in touch.
Patient Advice Liaison Service
Patient Advice Liaison Service (PALS) offers confidential advice, support and information on health matters. It provides a point of contact for patients, families and carers.
PALS do not investigate individual complaints but can give you general advice about the NHS complaints procedure.
